Enhance your system

Don't forget to make the most of all the enhancements your system can offer. Our quick and easy enhancements can allow your system to seamlessly fit into your existing IT infrastructure, enable complaints to be collected from any channel, let you communicate with customers by their preferred method and can help you to increase productivity and reduce costs.

Standard enhancements offered by iCasework allow you to expand your system's functionality in the following areas:

• Ensure all communication regarding a complaint is captured in-system with two-way email integration. Mails can be sent out with your email domain, and replies can automatically be attached to cases. New cases can be created direct from a dedicated email address.
• Work with printable correspondence in an interface familiar to your users and have documents saved directly into your system, with one of our Microsoft Word connectors.
• Post letters direct from your system with our Postal API connector - you can link to the iMail postal API, or can post mail to any internal or external provider supporting SFTP or FTPS.
• Send SMS to customers via the SMS gateway connector.
• Capture complaints from Twitter with our twitter connector - replies can be sent direct from your system.
• Simplify the log on process with Single Sign-on.

Custom integrations - Your system comes with a rich set of REST based APIs, and tools to quickly and easily consume and transform external REST and SOAP based APIs. It's straight-forward for us to work with you to integrate seamlessly into your wider IT architecture - we have customers integrating successfully with Salesforce, SAP, Microsoft CRM and numerous in house or 3rd party CRM, Finance and workflow systems. Integrating into your wider architecture will increase return on investment and improve the service you can offer your customers - contact us for more details of how we can help.