User guides

This section aims to provide you with downloadable user guides for our Complaints and Dataprotection solutions.

1.Civica Training Manual for Managing Complaints

2.Civica Dataprotection - First time set up and logging a case

3. Civica DataProtection Management - Guide to Managing Freedom of Information and EIR

4. Civica DataProtection Management - Guide to Managing Subject Access Requests & Disclosures

Additional resources

Working with classifications and causes