Videos

Owned by Copy Space for Confluence

Last updated: Oct 22, 2022 by Mohamed Patel

1 min read

User view

Front line user - Logging a new complaint

Front line user - Initial resolution

Power user - Introduction to case management

Power user - Initial assessment and classification

Power user - Asking for comments on a case

Power user - Creating a document bundle

Power user - Final response and outcome

Creating a case from emails

Reporting

Reporting - Overview and Dashboards

Reporting - Report library

Reporting - Ad hoc reports

Generic

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