Twitter connector

Social media conversations can be a great source of information about what your customers think of you. Your system can automatically create cases from Twitter, allowing you to take control of complaints and ensure customer satisfaction.

Setting up the connector

The Twitter connector is configured with a simple wizard. Before filling in the details in your system, you will need to create an App in Twitter to allow your system to connect. Follow the instructions at https://apps.twitter.com/ and take a note of your Consumer and Access tokens and secret keys to use in your system.

Sign into your system with a user with Administrator privileges. Go to Administration >> General settings >> Twitter integration settings.

Fill in the wizard with the Consumer and Access token and secret key information as provided when you configured your app, then simply add in the search terms you wish to monitor, and select a team to which any cases created will be assigned.