Social media connector

Social media conversations are a great source of information, giving invaluable insights into what your customers think of your organisation, your brands, and your products. The iCasework Social Media management dashboard connector allows you to create cases in iCasework directly from familiar tools such as HootSuite or Tweetdeck, allowing you to take control of complaints and ensure improved customer satisfaction. Our first Social Media connector is now available for HootSuite - connectors for other tools will be coming online soon.

Setting up the HootSuite connector

Once installed, you can send a post to iCasework by clicking the button and completing a simple form: