This section aims to provide you with downloadable user guides for our Complaints and Dataprotection solutions.

1.Civica Training Manual for Managing Complaints

2.Civica Dataprotection - First time set up and logging a case

3. Civica DataProtection Management - Guide to Managing Freedom of Information and EIR

4. Civica DataProtection Management - Guide to Managing Subject Access Requests & Disclosures

Additional resources

Working with classifications and causes

Advance Bundling Guide

Case Ledgers and Costs Manual

Adding notes as basic users

Benefits of new interface

Setting up an FOI Disclosure Log